In this blog, you’ll learn about the best Shopify post purchase survey app options available. Knowing how to choose the right post-purchase feedback solution, you can achieve higher customer retention and growth.
As a Shopify store owner, you’re likely aware that collecting customer feedback can be challenging. You should be mindful of the facts like how easily you make feedback submissions, how efficiently you can perform analysis on the survey, etc.
If you find it challenging to understand customer attribution, use suitable indicators to measure customer satisfaction, or collect useful data, the right Shopify customer feedback survey apps will help you change your relationships with customers and upgrade your decision-making.
By the end of this article, you’ll have all the information needed to select and implement the perfect Shopify post purchase survey app. This can help you to gather valuable customer insights and drive growth.
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How to use Post-Purchase Surveys in Shopify?
Post-purchase surveys in Shopify help e-commerce businesses gather meaningful customer feedback immediately after a purchase. This survey will help understand the shopping experience and product satisfaction. Based on the insights of this survey, you can measure customer sentiment and loyalty.
Using a Shopify post purchase survey app offers unique insights into the minds of recent buyers, allowing businesses to:
- Measure customer satisfaction
- Gather product improvement insights
- Identify opportunities to enhance customer service
- Increase customer loyalty
With Shopify post purchase survey apps, you can easily create survey forms and collect data. Additionally, a Shopify survey app with NPS scoring can analyze in-depth customer experience.
Effective Shopify customer experience analysis with a Shopify app for post purchase surveys can not only increase customer retention but also help build a customer-friendly ecosystem for higher sales.
What to Look for in a Shopify Post Purchase Survey App
When looking for a Shopify post purchase survey app, several key features need to be carefully considered:
- Customizable Survey Templates
- Branded design options
- Flexible question structures
- Multiple language support
- Question Type Versatility
- Multiple choice
- Rating scales
- Open-ended responses
- NPS scoring options
- Technical Capabilities
- Mobile-responsive design
- Seamless integration with existing tools
- Real-time data collection
The Best-rated post purchase survey apps in Shopify offer comprehensive analytics for better decision-making and export capabilities for easy access. When evaluating Shopify survey apps in Shopify, consider both free and premium options.
How to Choose the Right Post Purchase Shopify Survey App
Choosing a Shopify app for post purchase surveys requires understanding your business’s unique needs.
Here are steps to guide your decision-making process:
- Assessing your business needs: When designing a store survey, you have to take into account the size of the store, your potential customers, and the objectives of your survey. For example, a small store may just want its customer survey form to be easy to use and cheap while a large one may need statistical analysis.
- Comparison criteria: Shopify owners have to weigh the performance and benefits of all post purchase survey apps in Shopify. You can compare usability, mobile responsiveness, and quality of customer service. Check out customer reviews and ratings to know if the app you are interested in is trustworthy.
- Popular app options: Create a list of the best Shopify post purchase survey apps based on customer reviews, therefore, indicate the advantages and disadvantages of each to help you make a decision based on your interests and budget.
- Implementation considerations: Determine each Shopify post purchase survey app’s system requirements, implementation, and integration policies. Most survey apps in Shopify are compatible with direct connections with email marketing platforms so that you can send responses and follow-ups automatically.
Using survey tools for customer retention can also boost post-purchase engagement, turning insights into actions that improve customer experience. Ultimately, choose an app that balances functionality with your specific objectives.
7 Best Post purchase Survey Apps in Shopify
The best post purchase survey apps in Shopify are:
1. Census
Census can provide invaluable feedback from your customers. By capturing first-party data through customized, rule-based surveys, Census helps businesses not only enhance the customer journey but also gain insights into areas such as attribution, brand sentiment, and site performance.
With this post purchase survey app for Shopify, you can gather direct feedback on key touchpoints like post-purchase and on-site experiences. This tool can be instrumental in optimizing conversion strategies as it enables highly personalized survey settings segmented by variables such as device, product type, and cart items.
Key Features
- Create rule-based surveys with customized questions based on device, shipping address, cart items, and more for personalized Shopify customer feedback.
- Actionable AI-generated recommendations and dashboards offer Shopify analytics for customer surveys, making it easy to analyze and prioritize customer insights.
- Capture how customers first discovered your brand to enhance marketing attribution using surveys in Shopify.
- Use detailed filtering options in Shopify survey apps to analyze survey responses by key variables like behavior and satisfaction.
- The census is speed-tested by Shopify. Hence, there is no impact on site performance while gathering critical customer insights through Post-purchase surveys in Shopify.
Pricing
- Free Always Plan
- Rate: Free
- Premium Plan
- Rate: $25/month
- Platinum Plan
- Rate: $50/month
2. Zigpoll Customer Surveys
Zigpoll is a fast, customizable post purchase survey app in Shopify that offers businesses a seamless way to gather insights through AI analytics. This app enables businesses to run surveys across different stages of the customer journey, such as post-purchase, abandoned checkout, and on-site surveys. This allows a complete view of customer feedback and sentiment.
Zigpoll’s integrations with Shopify ensure smooth data syncing with your customer and order dashboards. You will get actionable insights that can optimize marketing spend, customer retention, and conversion rates.
Zigpoll’s advanced features allow businesses to design personalized surveys in multiple languages, helping to collect customer feedback for Shopify globally.
Key Features
- Run post-purchase surveys and abandoned checkout surveys to uncover pain points and recover carts.
- Customize and translate surveys for multiple languages, offering localized insights into your Shopify customer feedback.
- AI-driven insights from survey data help optimize marketing strategies and conversion rates on Shopify.
- Survey responses are integrated into Shopify’s Order Status and Thank You Page Checkout Extensions, ensuring streamlined data collection.
- Zigpoll provides unlimited surveys with automated reports, perfect for businesses looking to scale feedback-driven Shopify growth.
Pricing
- Lite Plan
- Rate: Free
- Basic Plan
- Rate: $10/month
- Standard Plan
- Rate: $25/month
- Pro Plan
- Rate: $100/month
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3. Fairing Post Purchase Surveys
Fairing (formerly Enquire) is an advanced Shopify post purchase survey app that provides owners with a powerful way to track customer satisfaction, analyze attribution, and measure Net Promoter Scores (NPS).
By deploying targeted survey questions during the post-purchase experience, Fairing allows businesses to measure the effectiveness of their marketing channels (e.g., Meta, TikTok, Podcasts) and connect the results to customer lifetime value (LTV). This feature is key to understanding how different marketing efforts impact long-term customer retention and ROI.
By using Fairing to measure Shopify post-purchase analytics, businesses can make informed decisions on marketing spend, product offerings, and customer engagement strategies.
Key Features
- Post-purchase surveys for attribution, NPS, and customer feedback can help to optimize.
- Integrations with Klaviyo, Shopify Flow, Google Sheets, and more for seamless survey integration Shopify Marketing.
- Measure customer lifetime value (LTV) against survey responses to understand the impact of your marketing channels.
- Targeted survey questions based on customer behavior, new vs. returning, and product purchased, offering deep customer insights on Shopify.
- Compatible with Shopify’s Order Status and Thank You Page Checkout Extensions for seamless survey collection post-purchase.
Pricing
- Up to 500 Orders
- Rate: $49/month
- Up to 1K Orders
- Rate: $99/month
- Up to 5K Orders
- Rate: $149/month
- Up to 7.5K Orders
- Rate: $199/month
4. Customer.guru Net Promoter NPS
Customer.guru is a quick and effective Shopify Post Purchase Survey App for understanding customer satisfaction through Net Promoter Score (NPS) surveys. You can send surveys within minutes and set up automated scheduling to collect feedback without hassle.
This tool helps Shopify owners track how customer segments evolve by giving crucial insights into customer satisfaction and loyalty over time.
Additionally, it allows you to understand customer segments based on factors like purchase date, geographic location, and number of orders. This can be useful for identifying trends and addressing issues.
Key Features
- Automated survey scheduling and high response rates thanks to optimized survey layouts and smart follow-up emails.
- Dive deep into customer insights by analyzing satisfaction based on order history, location, and purchase details.
- Integrate with Google Ads, Facebook Ads, and Shopify Analytics to segment customers and run targeted marketing campaigns.
- Advanced natural language processing to detect trends in qualitative responses, enabling quicker response to potential issues.
- Multilingual support with surveys available in 25+ languages, making it ideal for global Shopify stores.
Pricing
- Free
- Hobbyist
- Rate: $50/month
- Small Business
- Rate: $150/month
- Advanced
- Rate: $250/month
5. POWR: Customer Survey | Poll
POWR is a post purchase survey app in Shopify that helps store owners identify factors that drive sales through customer feedback.
With POWR, you can conduct in-depth satisfaction surveys that collect insights on elements like store layout, product selection, and the checkout process. You can use multiple field options, such as dropdowns, multiple-choice, and star ratings in your feedback form.
Key Features
- Unlimited survey and poll creation with pre-built templates that can save time
- Instant email alerts and data syncing with Google Sheets to help secure data
- Multiple response fields including dropdowns, star ratings, and images
- Spam protection with reCAPTCHA integration with your survey forms
- You can integrate with marketing tools like Klaviyo and Zapier
Pricing
- Free
- Starter
- Rate: $9.90/month
- Pro
- Rate: $17.49/month
6. LoudHippo Post Purchase Survey
LoudHippo enables Shopify merchants to add surveys directly on the order status page, enhancing attribution analytics. By collecting customer-provided data on marketing channels, you can gain a fuller understanding of where their orders are originating from.
This feature-rich post purchase survey app for Shopify supports integration with Shopify’s Order Status and Thank You Page Extensions. Along with compatibility for in-store feedback on Shopify POS.
Key Features
- Pre-built attribution surveys with customizable options that can help personalization based on your need
- Order value tracking to identify top channels that bring customers to identify where to find a target audience
- Multi-channel compatibility with Shopify POS and online surveys
- Results can also be synced with Klaviyo, Google Analytics, and other tools, allowing you to seamlessly analyze feedback.
Pricing
- Up to 1K orders
- Rate: $19/month
- Upto 5K orders
- Rate: $59/month
- Upto 10K orders
- Rate: $99/month
7. Grapevine Post Purchase Survey
Grapevine is a post purchase survey app in Shopify that collects customer feedback through multi-question and NPS surveys. This app helps businesses make informed decisions by identifying customer preferences and optimizing marketing spend based on accurate, zero-party data.
Grapevine’s flexible surveys can be implemented at various stages of the customer journey, allowing merchants to gather insights on customer satisfaction, purchasing motivation, and product interest.
Key Features
- Attribution insights for optimized marketing spend based on how customers found you
- Multi-lingual and multi-channel surveys with checkout extensibility to give wide reach
- Unlimited surveys and responses with flexible question types like multiple question types, including open text, fixed responses, and NPS
- Easy UI to help simplify time spent on app operation
- A dedicated support team to handle all queries
Pricing
- Complete
- Rate: $25/month
Best Practices for Gathering Post-Purchase Feedback
- Use concise and engaging surveys: Choose questions that are brief, relevant, and appealing to enhance participation rates in your Shopify post purchase survey apps.
- Leverage custom branding: Personalize the survey’s look with your brand’s style, making the Shopify post-purchase insights process feel seamless and engaging.
- Utilize real-time Shopify customer insights: Act on feedback quickly and apply improvements using Shopify analytics for customer surveys for immediate benefits.
- Monitor and adjust response rates: Regularly track survey performance and adjust timing to avoid fatigue, ensuring engagement in Shopify customer feedback solutions remains high.
- Analyze data for key insights: Focus on patterns and trends in feedback, using Shopify post purchase survey app’s analytics to identify valuable insights for strategy and improvements.
- Begin with a solid plan: Evaluate your current customer feedback for Shopify to identify areas where Post-purchase feedback apps for Shopify can add the most value.
- Set a detailed implementation timeline: Plan for each stage, from setup to launch, to ensure smooth deployment of your post purchase survey apps for Shopify.
- Stay current with evolving tools: Keep up with advancements in Shopify customer experience analysis and survey tools to maintain competitive Post-purchase insights in Shopify.
- Refresh surveys as needed: Update questions and formats periodically to match changing Shopify customer loyalty feedback and business objectives.
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Conclusion
Applying these post-purchase survey strategies for Shopify stores will help to retain the competitive advantage of your brand and customer-oriented approach.
As discussed in the blog customer expectations are an important outcome of post-purchase surveys. With a Shopify app for post purchase surveys, you can implement future trends with AI for insights analysis. These surveys can be linked more closely to CRM to enhance their utility.
In summary, a well-chosen Shopify Post purchase survey app can be a powerful tool for collecting and analyzing customer feedback. By following best practices, you can ensure your surveys are effective and actionable.
Further Reading
- 10 Best Shopify Ads Apps to Grow Traffic
- 7 Best Shopify Appointment Booking Apps for Seamless Scheduling in 2024
- 10 Best Shopify SMS Marketing app in 2024
- 9 Best Shopify Popup Apps in 2024
Post-purchase survey apps collect direct insights on how customers discovered your brand and which channels influenced their buying decisions. This can help you optimize ad spending on these channels by providing a data-driven approach to Shopify marketing attribution.
Yes, most Shopify post purchase survey apps offer customizable survey options, allowing you to create questions based on your brand and customer journey.
Many Shopify post purchase survey app offers multi-language support. You can engage with a diverse customer base in their preferred language. This helps you collect more accurate and inclusive feedback.
